Returns
We always hope that you are delighted with the items you purchase from Foundry Mews. However, if you need to return any items for any reason, you can find the necessary information below.
If you are uncertain about the sizing before making a purchase, please email us at customercare.fmews@gmail.com. Our product specialists are available to help you find the perfect fit.
Return Policy
• If you are not satisfied with your purchase from Foundry Mews, you may request a return within 14 days of receiving your item.
• Please note that items purchased outside our website cannot be returned, exchanged, or repaired for any reason. Please contact the retailer where the purchase was made directly.
• Customer is responsible for all shipping charges of returned items.
• An admin fee of 15 GBP, USD, or 2500 JPY will be charged for exchenge of shoes coming from any country in the world.
• Customer service responses may take 3-4 days.
Return Requests
• Returns must be shipped back within 14 days of receiving the item. Outside of this return period, returns will not be accepted.
• We do not refund the original postage and packaging charge.
• We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of incorrect handling of the product.
• All items returned must be in an unworn condition with all tags and labels attached. Items returned with marks or damage will not be accepted.
Return Conditions
• Items must be unused and in their original condition.
• All original tags must be attached.
• Items must be returned in their original packaging.
• Items purchased with discount codes, sale items, or customized products cannot be returned.
Refund Process
1. Please request a return by emailing customercare.fmews@gmail.com.
2. Upon approval, follow the return instructions and send the item to the specified return address. Customer is responsible for all shipping charges of returned items.
3. Once the returned item is received and inspected, the refund will be processed within 7 business days. Refunds will be made to the original payment method used during purchase.
Refunds
• We will only refund the product price.
• Foundry Mews is not responsible for any loss or damage during the return shipment.
• If the returned item is determined not to be faulty after inspection, the refund will not be issued.
Return for Exchange
• Size exchanges are only available for the same model.
• An admin fee of 15 GBP, USD, or 2500 JPY will be charged for exchenge of shoes coming from any country in the world.
• Customer is responsible for all shipping charges of returned items.
• We will send you an invoice for the reshipping fee. Once the payment is confirmed and the item is ready, we will proceed with the shipment.
Faulty Items
• If you receive a faulty item, please contact customer service (customercare.fmews@gmail.com) within 14 days of receiving your order.
Long-Term Absence and Residence Issues
• If you are not available at the time of delivery, the courier will leave a notification.
• Please arrange for redelivery yourself.
• If the storage period expires, the package will be automatically returned to our warehouse.
• In such cases, an additional shipping fee will be charged for redelivery.
• Please ensure to receive your ordered items within the specified period.
• If you refuse to accept the delivery, the return shipping cost will be charged to you via the payment provider.
Other
• Foundry Mews reserves the right to change the return policy.
• For further details, please contact customer service at customercare.fmews@gmail.com
If you are uncertain about the sizing before making a purchase, please email us at customercare.fmews@gmail.com. Our product specialists are available to help you find the perfect fit.
Return Policy
• If you are not satisfied with your purchase from Foundry Mews, you may request a return within 14 days of receiving your item.
• Please note that items purchased outside our website cannot be returned, exchanged, or repaired for any reason. Please contact the retailer where the purchase was made directly.
• Customer is responsible for all shipping charges of returned items.
• An admin fee of 15 GBP, USD, or 2500 JPY will be charged for exchenge of shoes coming from any country in the world.
• Customer service responses may take 3-4 days.
Return Requests
• Returns must be shipped back within 14 days of receiving the item. Outside of this return period, returns will not be accepted.
• We do not refund the original postage and packaging charge.
• We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of incorrect handling of the product.
• All items returned must be in an unworn condition with all tags and labels attached. Items returned with marks or damage will not be accepted.
Return Conditions
• Items must be unused and in their original condition.
• All original tags must be attached.
• Items must be returned in their original packaging.
• Items purchased with discount codes, sale items, or customized products cannot be returned.
Refund Process
1. Please request a return by emailing customercare.fmews@gmail.com.
2. Upon approval, follow the return instructions and send the item to the specified return address. Customer is responsible for all shipping charges of returned items.
3. Once the returned item is received and inspected, the refund will be processed within 7 business days. Refunds will be made to the original payment method used during purchase.
Refunds
• We will only refund the product price.
• Foundry Mews is not responsible for any loss or damage during the return shipment.
• If the returned item is determined not to be faulty after inspection, the refund will not be issued.
Return for Exchange
• Size exchanges are only available for the same model.
• An admin fee of 15 GBP, USD, or 2500 JPY will be charged for exchenge of shoes coming from any country in the world.
• Customer is responsible for all shipping charges of returned items.
• We will send you an invoice for the reshipping fee. Once the payment is confirmed and the item is ready, we will proceed with the shipment.
Faulty Items
• If you receive a faulty item, please contact customer service (customercare.fmews@gmail.com) within 14 days of receiving your order.
Long-Term Absence and Residence Issues
• If you are not available at the time of delivery, the courier will leave a notification.
• Please arrange for redelivery yourself.
• If the storage period expires, the package will be automatically returned to our warehouse.
• In such cases, an additional shipping fee will be charged for redelivery.
• Please ensure to receive your ordered items within the specified period.
• If you refuse to accept the delivery, the return shipping cost will be charged to you via the payment provider.
Other
• Foundry Mews reserves the right to change the return policy.
• For further details, please contact customer service at customercare.fmews@gmail.com