Welcome to the Foundry Mews website (the ‘website’). By accessing this website, you agree to these terms and conditions (the ‘Terms’). If you do not agree to them, you may not use this website and should leave it immediately.The following terms and conditions apply to all purchases made on Foundry Mews.

1. GENERAL INFORMATION

This website is provided by: Company name: Foundry Mews

 For any inquiries, please contact the Foundry Mews Customer Center. Email: customercare.fmews@gmail.com

 

2. IMPORTANT NOTICE Before placing an order, please read through these Terms. These terms apply when you purchase an item from this website. The Terms may be updated from time to time to reflect changes in technology, our business model, our system capacity, or relevant laws and regulations. Therefore, we ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of this website, and any reference to "we", "us" or "our" means Foundry Mews.

If you do not accept these Terms, you cannot order or purchase products on this website.

 

2.1 PLACING AN ORDER

The online shop is open 24 hours a day but may be closed for maintenance services. Orders placed on a Japan public holiday or during the weekend will be processed on the following business day.

 

2.2 DELIVERY ADDRESS

We can only process your order if the delivery address is a residential address or a business address in the area we deliver to. We reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

Your payment details are incorrect or cannot be verified.

Your order is placed with the purpose of committing fraud or in connection with a criminal offense or other unlawful activities.

There is an inadvertent error on this website, such as a payment error or the like. Contracts can only be concluded on this website. We do not process orders made by letters or faxes.

 

2.3 ORDER VALIDITY Before submitting the order, you have the option of changing the information you have provided, including payment information or delivery and billing information. When you click "Complete order," enter your payment information, and the receipt appears on your screen, you are bound by the contract of purchase.

If you experience any problems or made a mistake while placing your order, please contact our Customer Care, which is open Monday-Friday 9 am to 5 pm. Your order has been confirmed when you receive a confirmation email from Foundry Mews.

After the conclusion of the contract, the provisions on withdrawal apply.

 

 2.4 ACCESS TO THE CONTRACT

You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a reasonable amount of time, and we recommend that you save this information as well; it may not necessarily be available on this website subsequently.

 

2.5 MEASURES AGAINST FRAUD

In order to protect you and our other customers from fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

 

3. MEANS OF PAYMENT

 We accept the following means of payment:

・Visa

・Mastercard

・American Express

・JCB

・Apple Pay

・Google Pay

・Shop Pay

Other payment methods are not accepted.

 

 3.1 CVV (CREDIT CARD VERIFICATION NUMBER)

If you choose to pay by credit card, you will be asked to enter the card's security code. The three-digit security code is usually found on the right side of the back of your credit/debit card. The security code is necessary for the payment to be processed and for maintaining a high level of security.

 

3.2 PAYMENT PROCEDURE

Once your order leaves our warehouse, your payment will be debited from the selected payment service. In some cases, we might reserve the order amount from your money account, but if the order is canceled, your money will be released back to you.

 

4. DELIVERY AND PRICES

No additional taxes or customs duties are charged for products shipped within Japan. If your Foundry Mews order requires international shipping, please be aware that your order may be inspected by customs authorities.

 

Delivery Date :  

	MADE TO OREDR SHOES	EXPRESS DELIVERY SHOES	CLOTHES	ACCESSORIES	OTHER ITEMS
Japan	1.5-2 months	within 10 business days	within 10 business days	within 10 business days	within 10 business days
Other countries	1.5-2 months	within 5-13 business days	within 5-13 business days	within 5-13 business days	within 5-13 business days

 

We may deliver your order to your personal postal address: a signature is required to retrieve your parcel.

 We are not responsible for any delay or failure to comply with these conditions if the delay or failure arises from any cause beyond our reasonable control, such as if a package is lost by one of our carriers. This condition does not affect your statutory rights.　

 

4.1 Failure to Pick Up Parcel

 

If you do not pick up the parcel or take any action regarding the delivery, and the parcel is shipped back to us, we will charge you for all costs associated with the return shipment (including freight charges, extra payments, duties, taxes, return charges, additional fees, etc.).

 

4.2  Risk of Loss or Damage: The risk of loss or damage to the products passes to you after delivery. If the package appears to be damaged or opened, you should refuse to receive the products. If you wish to complain about any lack of conformity, you are required to give notice to us.　Please kindly note that any claim regarding the delivery must be submitted in 14 working* days following the delivery of the parcel. After this period, we are not able to claim any lost orders.

4.3  Price Changes

We reserve the right to change prices and are not responsible for any printing errors.

 

4.4 Currency

Prices on the website are shown in JPY, USD, or GBP only. Your card will be charged in JPY, USD, or GBP based on your area of residence.

4.5 ORDER TRACKING AND VIEW HISTORY

 

When you place an order on our website, you will receive a tracking number and link in a separate email to track your order via one of our courier’s websites. Please always contact Customer Care if you have questions regarding the status of your order.

 

5. Returns and Cancellation

 

We always hope that you are delighted with the items you purchase from Foundry Mews. However, if you need to return any items for any reason, you can find the necessary information below.

For more details on our return policy, please check here.

 

5.1. Repair Services

We do not offer repair services for shoes. If you need shoe repairs, please consult your nearest shoe repair shop.

6. Non-Conforming Products and Incorrect Products

 

If your products are non-conforming or we have delivered incorrect products, contact our Customer Care. You are not responsible for costs associated with the return of non-conforming or incorrect products. If you notice the non-conformity or incorrect products at the time of delivery, you should refuse to receive the products.

 

In case of non-conforming or incorrect products, you can return the product and receive a refund of the purchase price after the return is processed, or receive similar products if we can supply an equivalent.

 

When contacting Customer Care, provide the order number and describe what is wrong with the products, including a picture with a file size under 1 megabyte.

 

6.1 Faulty Items

If you receive a faulty item, please contact customer service (customercare.fmews@gmail.com) within 14 days of receiving your order.

 

In the case of defective goods, we will cover the shipping costs and issue a refund. Returns are not accepted for the following reasons:

• Order errors
• Signs of wear
• Differences in color or impression of the product compared to the photo
• Other reasons due to customer co

7. Other Matters

 

We do our best to update our website and ensure that prices, offers, descriptions, and other information concerning the products are correct. Typographical errors and errors in prices, offers, descriptions, and other information concerning the products may occur, and sometimes we discover that the prices on goods are incorrect.

 

7.1 Force Majeure

 

We are not responsible for delays or failure to meet our obligations in relation to these Terms and Conditions if the delay or non-compliance is due to events beyond our control.

 

7.2 Completeness of the Contract

 

These Terms and Conditions constitute the complete terms of the contract between us.

 

7.3 Invalidity

 

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

 

7.4 Assignment

 

We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these Terms and Conditions, you consent to any such future assignment. From the time we notify you of the assignment, your rights may be claimed only against the third party in question.

 

7.5 Privacy Policy

 

We treat your personal data confidentially. Please read our Privacy Policy, which explains how we use the personal data you provide in connection with the ordering procedure and your use of this website in general.

 

7.6 Right to Complain

 

If you wish to complain about products purchased from us, contact our Customer Care.

 

7.7 Choice of Law and Jurisdiction

 

Any contracts concluded between us using these Terms and Conditions are governed by Japanese law. Any dispute arising in connection with our contract, including its existence or validity, must be brought before a competent court in Japan. As a consumer, you may bring proceedings against us in the courts of your domicile.

8. CONTACTING US

If you need help when ordering, have a query about your order, or want to provide feedback on our service, email customercare.fmews@gmail.com