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Terms & Conditions

 

This website (hereinafter referred to as "this Site") is operated by Foundry Mews (hereinafter referred to as "the Company").
By accessing or using this Site, you (hereinafter referred to as "the Customer") are deemed to have agreed to the following terms of use (hereinafter referred to as "these Terms").
If you do not agree to these Terms, please cease using this Site immediately.

These Terms apply to all purchases made on this Site.

Article 1 General Information

Operator

  • Company Name: Foundry Mews

  • Contact: Foundry Mews Customer Center

  • Email Address: support@foundrymews.com

The Company may change these Terms as necessary. The revised Terms will become effective upon their posting on this Site.

Article 2 About Orders

2.1 Order Acceptance

  • This Site is available 24 hours a day, but service may be temporarily suspended for maintenance.

  • Orders placed on Japanese holidays and weekends will be processed on the next business day.

2.2 Delivery Address

We only accept deliveries to residential or business addresses within the delivery service area. The Company reserves the right to cancel the contract in the following cases:

  • If payment information is inaccurate or cannot be authenticated.

  • If it is determined to be for fraudulent purposes, criminal activity, or illegal activity.

  • If there is a misrepresentation on this Site (e.g., payment error).

2.3 Formation of Contract

  • A contract is formed when the Customer clicks the "Complete Order" button, enters payment information, and the order confirmation screen is displayed.

  • After the contract is formed, the Company will send a confirmation email.

2.4 Saving Contract Details

The Company will retain contract details for a certain period, but they may not be viewable on this Site in the future. Please save them yourself.

2.5 Fraud Prevention

The Company may verify addresses and payment information to prevent fraudulent use.

Article 3 Payment Methods

The payment methods accepted by the Company are as follows:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Apple Pay

  • Google Pay

  • Shop Pay

3.1 Security Code (CVV)

When using a credit card, you must enter the 3-digit security code found on the back of the card.

3.2 Finalizing Payment

  • Payment will be processed after the product is shipped.

  • In some cases, the order amount may be temporarily debited from your account, but it will be refunded upon cancellation.

Article 4 Delivery and Pricing

4.1 Estimated Delivery Time

Product Category Japan Other Countries
Made-to-order Shoes Approx. 2-3 months Approx. 2-3 months
In-stock Shoes Within 10 business days Within 5-13 business days
Apparel Within 10 business days Within 5-13 business days
Accessories Within 10 business days Within 5-13 business days
Others Within 10 business days Within 5-13 business days

  • A signature may be required upon receipt.

  • The Company is not responsible for delays caused by factors beyond its reasonable control (e.g., loss by the shipping company).

4.2 Refusal to Receive / Unclaimed Goods

If goods are returned due to refusal to receive or being unclaimed, the customer will be responsible for return shipping costs (shipping fees, customs duties, taxes, handling fees, etc.).

4.3 Risk of Loss or Damage

The risk of loss or damage to the product transfers to the customer upon completion of delivery. Please refuse receipt if there is damage or signs of tampering.

4.4 Price Changes

The Company may change prices without prior notice.

4.5 Currency

Prices on this Site are displayed only in JPY / USD / GBP / EUR. The billing currency will be based on your region of residence.

Article 5 Returns and Cancellations

  • Details are based on the separately posted return policy.

  • Shipping costs for returns due to customer convenience will be borne by the customer.

  • In the case of defective products, return shipping costs will be borne by the Company.

5.1 Repair Service

The Company does not offer shoe repair services. Please use a local repair shop if necessary.

Article 6 Defective Products / Incorrect Deliveries

  • In the event of a defective product or incorrect delivery, please contact the Customer Center within 14 days of receiving the product.

  • After the Company confirms the return, we will refund the product price or exchange it for an equivalent product.

  • When returning, please attach the order number, details of the defect, and photos under 1MB.

Article 7 Other Provisions

7.1 Force Majeure

The Company shall not be liable if it is unable to fulfill its obligations due to natural disasters, changes in laws and regulations, communication failures, or other force majeure events.

7.2 Entire Agreement

These Terms constitute the complete agreement between the Customer and the Company regarding the content of the contract.

7.3 Severability

If any part of these Terms is deemed invalid, the other provisions shall remain in full force and effect.

7.4 Assignment of Rights and Obligations

The Company may assign its contractual rights and obligations to a third party. The quality of service will be maintained after the assignment.

7.5 Privacy Policy

The Company will appropriately manage your personal information. Please refer to the separately posted Privacy Policy for details.

7.6 Complaint Handling

For complaints regarding purchased products, please contact the Customer Center.

7.7 Governing Law and Jurisdiction

These Terms shall be governed by Japanese law. Disputes shall be resolved by the competent court in Japan.

Contact Information

For questions or support regarding your order, please contact us at:
📩support@foundrymews.com