Return policy
Returns and Exchange Policy
Return Conditions
Return requests for defective products can be made within 7 days of receiving the product.
We do not accept returns due to customer convenience (e.g., wrong size, different from image, incorrect order).
Returned items must be unused, with tags attached, and in their original packaging.
The following items are not eligible for return:
・Discounted or sale items
・Customized or made-to-order items
・Gift cards
・Used items
About Returns and Exchanges
■ About Exchanges
・Exchanges are accepted only if you contact us within 7 days of product arrival.
・Only items that are unused and returned in the same condition as when delivered (including accessories, tags, and boxes) are eligible for exchange.
・If you wish to make an exchange, please contact us with your order number and reason for exchange.
・The shipping cost for returning an item for exchange will be borne by the customer.
・Since shoes are made-to-order, if you wish to exchange them, production will restart after the original item is returned. Please be aware that it will take longer than usual to deliver the exchanged item.
・Exchanges are limited to one time only. We cannot accept second or subsequent exchanges.
・If a product is returned due to customer absence, prolonged absence, or an incorrect address, the shipping cost for re-delivery will be borne by the customer.
■ About Defective Products and Incorrect Deliveries
Please make sure to check that there are no defects in the product you received.
Within 7 days of product arrival, please contact us with your order number and photos showing the defective area.
If we confirm the product is defective or an incorrect delivery, we will cover the return shipping cost and offer an exchange or refund.
If the same product is out of stock, we will issue a refund.
Return Procedure for Defective Products
If you wish to return a defective product, please first contact us by email at support@foundrymews.com.
After reviewing your message, we will guide you through the return procedure.
Once your return is approved, please ship the item within 3 days.
After shipping the product, please email us the tracking number.
In the case of defective products, we will bear the return shipping cost. We apologize for the inconvenience, but please prepare the shipping label for cash on delivery.
About Refunds
If a product is deemed defective or an incorrect delivery, we will issue a full refund of the product price.
Refunds will be processed within 7 business days after the returned product is received and inspected.
Please note that it may take some time for the refund to reflect in your account due to processing times by banks and credit card companies.
Refunds will not be issued in the following cases:
・Used items
・Items with damage or stains caused by the customer
・Items missing tags, accessories, or original packaging
・Items not deemed defective
Items Not Eligible for Exchange or Return
・Used items
・Items with damage or stains caused by the customer
・Items missing tags, accessories, or original packaging
・Items for which more than 8 days have passed since delivery
・Items purchased from sources other than this website
・Items returned without prior notification
・Sale or discounted items
・Customized or made-to-order items
・Gift cards
Notes on Delivery
If you were not available during delivery, please arrange for re-delivery yourself.
If a product is returned due to exceeding the storage period, prolonged absence, or an incorrect address, we will charge you for the re-shipping costs and actual return shipping fees.
If you refuse to accept the product, you will also be charged for the return shipping fee.
Contact Us
For inquiries regarding returns, exchanges, or any other questions, please contact us at: