Q : How long does it take to receive Foundry Mews shoes?

A :
Foundry Mews shoes are often Made to Order , which means each pair is carefully handmade by two skilled artisans. Production takes approximately 1.5 to 2.0 months before shipping.

For Ready to Ship shoes (RTSS shoes) , we typically ship within 7 business days .

Please note that depending on order volume or unforeseen circumstances, there may be delays. If anything comes up, we will contact you directly.

Each pair is crafted with great care and intention—thank you for your patience as we prepare your special shoes.

Q : I received a shipping notification from Shopify. Has my order been shipped?

A :
Yes — if you received an email from Shopify that includes a tracking number , it means your order has been shipped.

Please note that in some cases, we may contact you separately with updates or information regarding your order.
To ensure you don't miss any important messages, we kindly ask that you whitelist our email address or check your spam folder regularly.

Q : I checked the tracking number and it says the package is being held at the delivery center. Can you contact them for me?

A :
We're very sorry, but we are unable to contact the delivery center on your behalf , request redelivery, or change the address — as this involves personal information and must be handled directly by the recipient.

For any specific questions about the delivery status, please contact the delivery service directly using your tracking number.

Additionally, if your package is returned to us due to reasons such as long-term absence or an incorrect address , we kindly ask that you cover the reshipping fee so we can send it again.