Specified Commercial Transaction Act
Regarding defective products, damage, and incorrect deliveries (returns are only accepted for defective products)
After receiving the product, please be sure to check that there are no defects in the product.
In the unlikely event that a product is defective, damaged, or delivered incorrectly, please contact us immediately.
Within 7 days of receiving the product ,
Please contact us with your order number and a photo showing the defect .
If the product is found to be defective or delivered incorrectly,
We will cover the shipping costs for the return , and you can return the product by cash on delivery .
If the same product is not in stock, we will refund you .
*Returns and exchanges cannot be accepted in the following cases:
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Used products
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Items that are missing tags, accessories, boxes, etc.
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Products that have been damaged or soiled by the customer
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Products purchased outside this website
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Products returned without prior notice
Returns and exchanges due to customer convenience
Size difference, image difference, order mistake, etc.
We do not accept returns or exchanges for reasons of customer convenience.
Refunds (defective products only)
After checking the returned product,
We will process your refund within 7 business days .
Refunds will be automatically issued to your original payment method.
Please note that it may take some time for the payment to be reflected depending on the processing status of your bank or credit card company.
About Shipping
We usually arrange shipping within 3 to 5 business days after confirming your payment.
In addition, all our shoes are handmade by artisans.
It will take about two months to complete.
Once completed, it will be shipped from overseas and delivered to you by our team in Japan.
If the product you want is out of stock, we will contact you and
We may cancel your order .
Regarding long-term absences and incomplete addresses
If you are not at home when the delivery is made, please arrange for redelivery yourself.
If the storage period expires and the product is returned to us,
Re-delivery and refunds will not be accepted.
Please be sure to receive it within the deadline.
In addition, if you refuse to receive it,
Return shipping costs will be charged .
Privacy Policy (revised version, unified tone)
The following describes how foundrymews.com (hereinafter referred to as "our site" or "we") collects, uses, shares, and protects your personal information.
Personal information collected
● Device information
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Browser Version
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IP address
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Time Zone
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Cookie information
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Viewed pages, viewed products, search keywords, etc.
● Order Information
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full name
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Billing address/Shipping address
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Payment Information
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email address
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telephone number
● Customer support information
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Inquiry details
Purpose of collection
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Optimizing the site display and shopping experience
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To process orders and arrange delivery
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Sending invoices and order confirmation emails
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Preventing fraudulent orders
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To provide marketing and advertising (with consent only)
Services used
We use Shopify to run our online store.
For more information, please see the Shopify Privacy Policy .
Regarding minors
We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided information, please request that it be deleted.
Behavioral advertising
We may use your browsing and purchasing information to serve interest-based advertising to you.
To opt out, click here:
Digital Advertising Alliance Opt-Out Portal
Retention of Personal Information
The personal information you provide when placing an order will be
It will be retained unless you request its deletion.
Automated decision-making (EEA residents' rights)
If you are a resident of the EEA,
You have the right to object to decisions made based on automated processing or profiling that significantly affect you.
We only use limited automated fraud prevention measures with Shopify.
It has no legal consequences.
About the California Consumer Privacy Act (CCPA)
California residents have the right to:
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Right to Know
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Correcting, updating, or deleting information
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Right to data portability
If you wish to make a request on behalf of someone else, please contact us at the address below.
About the revision
We may update this policy from time to time due to legal changes or operational reasons.
Contact Information
Distributor: FOUNDRYMEWS Co., Ltd.
location:
〒150-0047
34-1 Kamiyamacho, Shibuya Ward, Tokyo
Wisma Kamiyamacho Room 301
Email address: info@foundrymews.com