Act on Specified Commercial Transactions

【Returns/Exchanges due to customer convenience】

We regret to inform you that we cannot accept any returns or exchanges due to customer convenience, such as incorrect sizing, difference in image from expectation, or mistaken order.

Upon receiving your product, please ensure there are no defects.

■ Exchanges

・Exchanges will only be accepted if contacted within 7 days of product arrival.

・Eligible items for exchange must be unused and returned in the same condition as delivered (including accessories, tags, and boxes).

・If you wish to exchange an item, please contact us with your order number and reason for exchange.

・Return shipping costs for exchanges will be borne by the customer.

・Since shoes are made-to-order, if you wish to exchange them, production will begin again after the original item has been returned. Please note that delivery of the exchanged item will take longer than usual.

・Exchanges are limited to one time per order. Subsequent exchange requests will not be accepted.

・If a product is returned to us due to customer's absence, prolonged absence, or incorrect address, the customer will be responsible for the reshipping fee.

■ Defective products/Incorrect delivery

・Within 7 days of receiving the product, please contact us with your order number and photos showing the defective area.

・If confirmed by us as a defective product or incorrect delivery, we will bear the return shipping cost and proceed with an exchange or refund.

・If the same product is out of stock, we will issue a refund.

■ Products not eligible for exchange/return

・Used products

・Products with damage or stains caused by the customer

・Products missing tags, accessories, boxes, etc.

・Products for which more than 8 days have passed since delivery

・Products purchased from sites other than this one

・Products returned without prior notification

Refunds (Defective products only)

After confirming the returned product, a refund will be processed within 7 business days.

Refunds will be automatically processed via the payment method used for the purchase. Please note that it may take some time for the refund to reflect due to the processing status of banks and credit card companies.

Shipping

For items other than shoes and made-to-order products, shipping arrangements are typically made within 3-5 business days after payment confirmation.

All of our shoes are handcrafted by artisans and take approximately 2 months to complete. After completion, they are shipped from overseas, inspected by our Japan team, and then delivered to the customer.

If your desired product is out of stock, we will notify you and may cancel your order.

Long-term absence / Incorrect address

If you are not available during delivery, please arrange for redelivery yourself.

If a product is returned to us after the storage period has expired, we cannot accept reshipment or refunds. Please be sure to receive the product within the deadline.

Furthermore, if you refuse to accept delivery, we will charge you for the return shipping fee.

Privacy Policy (Revised and Unified Tone)

This section explains how foundrymews.com (hereinafter referred to as "this site" or "we") collects, uses, shares, and protects your personal information.

Personal Information Collected

● Device Information

Browser version
IP address
Time zone
Cookie information
Pages viewed, products viewed, search keywords, etc.

● Order Information

Name
Billing address and shipping address
Payment information
Email address
Phone number

● Customer Support Information

Inquiry content

Purpose of Collection

Optimizing site display and shopping experience
Processing orders and arranging shipping
Sending invoices and order confirmation emails
Preventing fraudulent orders
Providing marketing and advertising (only with consent)

Services Used

We operate our online store using Shopify. Please refer to the Shopify Privacy Policy for details.

Regarding Minors

We do not knowingly collect personal information from minors. If you are a parent and believe your child has provided us with information, please request its deletion.

Behavioral Advertising

We may deliver interest-based advertisements using your browsing and purchase information. Opt-out here: Digital Advertising Alliance Opt-Out Portal

Retention of Personal Information

Personal information provided at the time of your order will be retained unless you request its deletion.

Automated Decision-Making (Rights of EEA Residents)

EEA residents have the right to object to decisions that significantly affect them due to automated processing or profiling.

We only perform limited automated processing for fraud prevention via Shopify, which does not have legal implications.

California Consumer Privacy Act (CCPA)

California residents have the following rights:

Right to Know
Right to correct, update, or delete information
Right to data portability

If you wish to make a request through an authorized agent, please contact us at the following:

Revisions

We may update this policy from time to time due to legal amendments or operational reasons.

Contact Information

Seller: FOUNDRYMEWS Inc.

Address:
301, Wisma Kamiyamacho,
34-1 Kamiyamacho, Shibuya-ku,
Tokyo 150-0047 Japan

Email address: info@foundrymews.com